Products 07/02/2009
Great Phone Skills
Drive Business to Your Door
Matt Sharrers, Past VP of Sales for Cintas
- 5 keys for incoming calls.
- What to do when somebody calls you.
- Qualifying—are they a legitimate prospect or are they a suspect?
- Probing—why did they call, what do they need, why you, why now, other options.
- Presenting—succinctly and effectively articulate your value proposition over the phone and reaffirm their original reason for calling you.
- Pricing—how to justify your cost and deal with this question.
- Handling Objections—5 simple steps to handling any objection, be it face to face or on the phone.
- Closing—how to effectively wrap up the call.
Price: General Public $10, NSA Community $6
